Vicidial - Chat

Vicidial has an awesome chat module. Agents can chat internally, to a supervisor or even answer customer chats.

3 easy steps are needed to enable INTERNAL CHAT for Vicidial agents.

1 - Enable chat in Admin-> System Settings

2 - Enable Chat for The Agent

3 - Enable Access for Usergroup


  1. Hi
    Where is the report for this chat history?

  2. Hi,

    You can find chat Log in Report --> Admin Utilities --> Agent-Manager Chat Log

  3. can we use attachment


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