Vicidial - Chat

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Vicidial has an awesome chat module. Agents can chat internally, to a supervisor or even answer customer chats.






3 easy steps are needed to enable INTERNAL CHAT for Vicidial agents.

1 - Enable chat in Admin-> System Settings



2 - Enable Chat for The Agent


3 - Enable Access for Usergroup





Comments

  1. Dhandapani ManiJuly 10, 2019 at 11:23 AM

    Hi
    Where is the report for this chat history?

    ReplyDelete
  2. Omid MohajeraniFebruary 18, 2020 at 2:14 PM

    Hi,

    You can find chat Log in Report --> Admin Utilities --> Agent-Manager Chat Log

    ReplyDelete
  3. AnonymousJuly 28, 2023 at 9:17 AM

    can we use attachment

    ReplyDelete

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