Call Logs will help agents to track previous conversations with the customer. Especially for small organizations that did not implement a CRM yet.
to give agents access to view call logs you need to set the option "Hide Call Log Info" to no in campaign detail view page. Enabling this option will hide any call log or call count information when lead information is displayed on the agent screen.
and in "User Group", select the user group agent is belong to
and set " Agent Call Log View" to Y. This option defines whether the agent will be able to see their call log for calls handled through the agent screen. The default is N for no or disabled.