VICIDIAL CRM integration

You can popup your CRM page when Agents are receiving a call in VICIDIAL and pass Lead info using the POST method. if you want to pass custom fields info as well set CF_uses_custom_fields=Y in the URL as well. This setting can be set at the campaign level in the web form field.

Here is a sample on how to pass the parameters including custom fields.

The next step is to set "Get Call Launch" to web-form so that when an agent receives a call CRM page auto popup.


  1. If i want to make an button for google searching how do i do just the surename and the postalcode?

    Is it Like—A—surname—B—&postalcode=—A—postalcode—B—


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