What is Call Spy or Call Barge Feature? [ Monitor or Barge in VICIdial]

 How to enable and use call monitor(spy) or call barge in VICIdial ? 

[VICIdial configuration series part 11]

Call spy and barge are 2 useful features in VICIdial for call center supervisors. This is part 11 of VICIdial training video series and in this video, we will learn what is Spy and  What is Barge functionality in a call center. I will first demonstrate these functionalities in VICIidial and then we will learn how to enable these features for VICIDIAL call center supervisors.